to Ensure...
...Its Right Frist time
From concept to completion, our mission is to deliver lasting value through smart design, innovative solutions, and unwavering integrity.
MHHL – My Homely House Limited
Labour – The workforce will deliver the project Materials – Items that are brought for the project
We have a set fee for our labour. Typically, we charge £50p/h per person due to the wide skill base and tools we keep and maintain. However, which is sometimes the case; we adjust our cost downwards providing it is the right client / right project. In terms of our billing, we start the clock from the moment we switch our engine off at your property and it stops the moment we leave it. This way you are only ever paying for our time while we are on-site.
As we provide a wide range of services, sometimes it is necessary to do work off-site. Examples include but not limited to, designing and developing scaled drawings / procuring items / liaising with other contractors / collecting materials. In order to track this work, we record in the same way as the labour providing you with Start and Finish times for said works. Sometimes we might charge this at a lower rate than our standard labour costs as the tasks are often simpler; but we would advise on a ad-hoc basis.
Typically, this is where any materials we have brought for your project will be itemised and charged at cost (or in some cases a pro-rata cost if for example that part of a multi pack was used that is still useable for a future project). On first glance reading on how we charge for labour; we might appear expensive; but unlike most other contractors, we do not add any mark-up on items brought* In addition unlike other contractors we are happy to fit and use goods / materials you have purchased if desired.**
**If buying your own goods / materials; while we are happy to install them on your behalf; please be advised that we take no responsibility for the goods / material should they prematurely fail and or are not fit for purpose as we would have assumed you have adequately researched and vetted everything for durability prior to purchase and fully checked for any product defaults.
With some clients they are working to a strict budget or limited means - while we do not offer any form of credit, if the project involves multiple tasks, we will on the incrementation invoice record time and works produced and will monitor the spend as we go. In some case where applicable we will adjust our hourly rate and or 'value engineer' other tasks to keep the total budget in check.
Once either 1 weeks work or the project has been completed; a final invoice will be sent which will be then be payable.
As the name implies, with a ‘quote’ legally we cannot adjust our pricing at any point during the project delivery, unless you agree to it. For our business model this is a high risk; for example; material cost increases during a project delivery; we as a business would not be able to charge you the client for this occurrence and would leave us exposed to market changes. It is for this reason we will never provide quotations to clients. While quotes provide pricing certainty, often contractors will apply up to 40% on materials to absorb market fluctuations which often turns into hidden extra profits. We prefer to charge for our expertise than to charge for hidden profits.
Estimates
As we have been operating in excess of 3 years we have collected metrics on all of our projects. As such we can provide typical labour cost based on average hours taken and expected material costs.
With estimates, we would reserve the right to adjust our costs to reflect changes to client design specification and or changes within the market.
We would of course notify you of any upward costs and or outline price changes in our incremental invoice which provides you with the opportunity to review in a timely fashion before final invoicing is sent in for payment.
With the installation itself we will often try to provide cost saving ideas and options that can be applied to the project - for example the use of reclaimed material which can sometime save as much as 50% off for like for like virgin materials - we will of course liaise with you on the pros and cons so you have line of sight of costs and how they are being applied.
Window Costs
With some of our clients they are sometimes unsure as to what it is they want; or have a limited budget with a variety of ideas; or the client has not all the information to hand to decide upon. All of our estimates show full breakdown of costs and we can supply best and worst case pricing based on what we know and have seen.While we do our best to provide accurate estimated prices during the 'Mobilisation and Discovery phase' of the project these costs will need to be revised if the scope of the project changes or unforeseen issues arise which requires remedy to continue.
Transparency
With both our Estimates and Window Costs, to the best of our abilities; we will provide a breakdown of all known project costs so you have clear visibility on how your budget will be spent. On occasions we may provide sketches / scaled drawings and or methodology to help explain / illustrate the works.
Please Note
the finalised invoiced.
MHHL want all their clients to feel that they have not received excellent care – Our Terms and Conditions set out what to do should you have an quality concern but also outlines the take extra steps taken to ensure you are happy during and after the work has been completed.
In the rare event a problem arises; they will investigate any concerns and if the fault to be theirs, they will correct any issues (in accordance with the terms and conditions)**
*Please Note: This coverage lasts for 12 months and starts from the first day of being on-site. It is assumed that any reported issues are a direct result of either poor installation or material failure. This guarantee does not cover general or over use, wear and tear or accidental damage by users and residents of the property.
**Please refer to the section 7 within 'terms and conditions of sale' titled ‘raising a complaint’ on how to report a concern.
Step 2 – Once MHHL has received your email – it will investigate the alleged concerns. It maybe necessary to request photographic evidence and or re-visit the property in order to obtain photography / assess the nature of the complaint and / or speak with yourselves to gain a complete understanding / ask additional question. MHHL will endeavour to complete this process within 28 days / 1 month (whichever is greater) and provide a response.
Step 3 – Should you remain unsatisfied with the response given you can appeal our previous response providing you can provide details as to your objection and why is it unsatisfactory. Upon receiving this email MHHL will re-investigate your claim and respond within 28 days / 1 month (whichever is greater) and provide a response. Our response given at this stage will be final and no further resolutions will be offered.
